Provider/publisher

  • Company name: Urban Ponics B.V. (trade name NACAR)
  • Visiting address: Raadhuisstraat 8C, 5241 BL Rosmalen, the Netherlands - this is the registered address according to the Dutch Trade Register.
  • Chamber of Commerce number: 64289400
  • VAT identification number: NL855601425B01
  • Phone: +31 6 1769 8335 / +31 616 665 391
  • E-mail: info@nacar.nl.
  • Legal representative: Laurens Trebes (CEO/Founder).

Nature of the business

Urban Ponics B.V. manufactures and sells nutraceuticals under the brand NACAR. The company operates an online shop (WooCommerce) through the domain nacar.co.uk and supplies nutritional supplements for consumption. The website is hosted by Hostinger on servers in Amsterdam.

Customer service / complaints

For questions or complaints about products or orders, please contact us via the telephone or e-mail listed above. Dutch regulations require entrepreneurs to provide clear contact details on their websites, including the (trade) name, physical address, Chamber of Commerce number, VAT identification number and at least one direct contact option such as a phone number. We aim to respond within two working days.

Regulatory information

  • Supervisor: Urban Ponics B.V. is governed by Dutch law. As a supplier of food supplements, we comply with the requirements of the Dutch Food and Consumer Product Safety Authority (NVWA) and the European Food Safety Authority (EFSA).
  • Dispute resolution: The European Commission's online dispute platform is closed since 20 July 2025. Consumers can find a list of national dispute resolution bodies on the Commission's website. We are neither obliged nor willing to participate in private arbitration proceedings.
  • Applicable law and forum: All legal relations via this website are governed by Dutch law. For EU consumers, mandatory consumer protection provisions in their country of habitual residence remain unaffected.